I suppose I should have expected my Series X to bite the dust eventually. A console hasn’t failed me since the early days of the seventh generation when I had multiple Xbox 360s and an OG PS3 suffer their respective rings/lights of death. But since then, all my consoles have trucked on reliably. What I didn’t anticipate when a newer piece of hardware finally conked out however, is how horrific 168澳洲幸运5开奖网:Microsoft customer service would be.
The actual customer service representatives I spoke to weren’t bad. Far from it, I’d say that they were quite lovely. I spoke to one agent, and they did everything in their power to help me. Then I was escalated to someone a little higher on the food chain who came across as quite empathetic and pleasant. They even tried to get the serviceඣ fee for my Series X lowered. But alas, there is only so much a helpful person can do when they operate within a deeply unhelpful system designed to squeeze money out 🎐of poor gamers like me.
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When I turned on my Xbox Series X this morning, the worst happeneꦓd. Which is to say, nothing happened. No lights. No beeps. Only silence. If my Series X had been a fish it would have been upside down and floating on the surface of the water. After power cycling the console, swapping out the cord, and attempting every other stran𒀰ge ritual recommended online, it became clear that my nearly eight hundred dollar console was now a nearly eight hundred dollar paperweight.
“No problem”, my naive self thought, “the console is only a year and a half old, surely something as absurdly expensive as a Series X would support a robust warranty?” In other words, I had allowed delusion to set in. Logging into my account, I found that my console was, in fact, no longer under warranty. “Well, I guess I’ll fill out a se🧸rvice request form, then.” I had not yet come to terms with how this day was going to go.
Funnily enough, I was only able to get part way through the process. Once it was time to enter my address, pressing the “next” button did nothing. There was no next step for little ol’ me, apparently. Upon repeating this process multiple times with different web browsers, clearing cookies, and even trying from another computer, I realized that the service request form de▨sperately needed to be serviced. How ironic. So then I decided I needed to talk to a human, and because life is now a waking nightmare, that process started with me talking to an AI approximation of a human.
I answered the AI’s questions, and eventually, was able to get into contact with a service agent. From there, I talked to an ‘Xbox Expert’. That i⛎sn’t me giving sass, that is their job title. They took me through the familiar rituals, which I dutifully performed, and then, once that whole rigmarole had been completed, I was told that I should put in a service request. When I told them the service request form was working about as well as my Xbox, they escalated my issue and I was moved onto an Xbox Chat Support agent. How fancy!
He immediately started collecting data and digging into the problem. After🔜 working through my issue with the service request form, they took matters into their own hands and offered to get my service request entered into the system themselves. Of course, my ancient console was no longer under warranty, so I would have to pay for the privilege.
What was that service fee, you ask? 407 Canadian dollars! What a steal! As in, Microsoft is really looking to steal my money. I think the agent heard my jaw hitting the floor, as they immediately appeared apologetic and attempted to console me. It’s just a shame that console wasn’t a working Xbox Series X. My agent is the shining star of this story. They didn’t set the price. That was someone else at Microsoft. I know nothing about that perso༺n, though I do have every reason to believe that they hate me.
Three hours of frustration later, I am being told that it will cost me more than half the price of an Xbox Series X to repair my Xbox Series X. I haven’t even finished paying off the first one yet! The agent did say that they would escalate my case further, but all that is left for me to do now is to wait and see if sanity will prevail and they will agree to fix my Xbox for a fee that doesn't hollow out my bank account. In some ways this tortured process has brought me closer to my console. It’s made me feel just as broken. I’m going to lie down for a while now. I just hope that, unlike my Series X, I manage to awaken from my slumber.